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These Terms govern your relationship with
HEATHROW ENERGY ASSESSMENT TEAM LIMITED (HEAT)
a company registered in England with number
06641212
and whose registered office is
45 Beeston Way Feltham
MIDDLESEX TW14 0EU UK
in connection with your purchase of an Energy Performance Certificate (EPC) or certificates (EPC's)
Please read these carefully as they affect your rights and liabilities under the law.
By placing an order to purchase an EPC or EPC'S from HEAT yourself or by an intermediary on your behalf, you agree to be bound
by these Terms.
If you have any questions about the Terms, please contact us via admin@heatlimited.co.uk
On your behalf we shall formulate an EPC or EPC's that will comply with the minimum requirements of ABBE and shall exercise
all reasonable skill and care in doing so.
Definitions
In these Terms, the following words shall have the following meanings:
Written Confirmation of Order means either the quotation produced by the Online Ordering System or the order form supplied
by your Agent or HEAT, detailing in each case: customer contact details, full property address including postcode, agreed
attendance time and date, the agreed price, if the property is occupied and if not, that access is available at the agreed
time or keys provided at least 5 (five) in advance of said agreed time.
Price and Payment
Your order is an offer to purchase an EPC or EPC's from us. You are responsible for ensuring that the information you provide
to us in your Written Confirmation of Order including, without limitation, your personal contact details, property description
and payment details is accurate and complete. We reserve the right to pass on any costs we reasonably incur if you fail to
do this.
We shall carry out the assessment(s) once we receive payment in full from you. Such activity shall constitute our acceptance
of your order. If an intermediary placed your order with us we will normally confirm that your order has been accepted but
it is your responsibility to confirm whether this is the case. Alternatively you may contact us directly via email, admin@heatlimited.co.uk.
NB. The 48-hour turnaround offer is for normal working days only (M-F --- 09:00-17:00) and is reliant on access to the property
at the agreed time and date. The customer takes full responsibility for this. However, a 48 hour turnaround is not possible
if a property does not have a Unique Property Reference Number (UPRN) as an EPC cannot be produced without one. This is normally
the case for new build properties and flat conversions. In this instance the normal turnaround time for an EPC is five to
seven days and HEAT cannot be held responsible for this as we have no control over the production of a UPRN. You will be notified
of this by HEAT if this occurs.
The price payable for your EPC or EPC's is clearly set out in your Written Confirmation of Order and/or the HEAT website.
That price is expressed inclusive of any VAT payable unless otherwise stated, as HEAT is not registered for VAT.
Ownership and Delivery
We shall own your EPC or EPC's until we have received payment in full from you or on your behalf, even though your EPC or
EPC's or any part thereof may have been already delivered to you.
Delivery of your EPC(s) will be made to you by electronic media, but a hard copy is available upon request and will be sent
by recorded delivery 1st class post or similar.
Delivery of your EPC(s) will be made as soon as reasonably possible after your order is accepted. Whilst we make every effort
to deliver your EPC(s) on that basis, we will not be liable if we fail to do so in part or in full due to circumstances beyond
our control. If we are unable to supply your EPC(s), we will not be liable to you except to refund you the price you have
paid the Company for that EPC or EPCs.
Cancellation & Termination
Once we have accepted your order, we shall immediately process the required administration. In so doing we may immediately
incur costs.
To cancel your contract to purchase your EPC or EPC's before it has/they have been fully assembled you must notify us in writing
and pay us (a) a cancellation fee of £30 per item and (b) reimburse us any costs which we have already reasonably incurred
on your behalf or will reasonably incur as a consequence of your cancellation. The balance of the purchase price previously
paid to us by you shall be re-credited to your account as soon as possible.
Your statutory rights are not affected by these Terms & Conditions
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