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These Terms govern your relationship with
HEATHROW ENERGY ASSESSMENT TEAM LIMITED (HEAT)
a company
registered in England with number
06641212
and whose registered office is
45 Beeston Way
Feltham MIDDLESEX TW14 0EU UK
Please read these carefully as they affect your rights and liabilities under the
law.
By placing an order to purchase a service from HEAT yourself or by an intermediary on your behalf, you
agree to be bound by these Terms.
If you have any questions about the Terms, please contact us via admin@heatlimited.co.uk
On your behalf we shall formulate a HIP, an EPC or EPC's that will comply with the minimum requirements of ABBE
and shall exercise all reasonable skill and care in doing so.
Definitions
In these Terms, the following
words shall have the following meanings:
Written Confirmation of Order means either the quotation produced by the
Online Ordering System or the order form supplied by your Agent or HEAT, detailing in each case: customer contact details,
full property address including postcode, agreed attendance time and date, the agreed price, if the property is occupied and
if not, that access is available at the agreed time or keys provided at least 5 (five) in advance of said agreed time.
Price and Payment
Your order is an offer to purchase a service from us. You are responsible for ensuring
that the information you provide to us in your Written Confirmation of Order including, without limitation, your personal
contact details, property description and payment details is accurate and complete. We reserve the right to pass on any costs
we reasonably incur if you fail to do this.
We shall carry out the service once we receive payment in full
from you. Such activity shall constitute our acceptance of your order. If an intermediary placed your order with us we will
normally confirm that your order has been accepted but it is your responsibility to confirm whether this is the case. Alternatively
you may contact us directly via email, admin@heatlimited.co.uk. NB. The 48-hour turnaround offer is for normal working days
only (M-F --- 09:00-17:00) and is reliant on access to the property at the agreed time and date. The customer takes full responsibility
for this. However, a 48 hour turnaround is not possible if a property does not have a Unique Property Reference Number (UPRN)
as an EPC cannot be produced without one. This is normally the case for new build properties and flat conversions. In this
instance the normal turnaround time for an EPC is five to seven days and HEAT cannot be held responsible for this as we have
no control over the production of a UPRN. You will be notified of this by HEAT if this occurs.
The price payable
for our services is clearly set out in your Written Confirmation of Order and/or the HEAT website. That price is
expressed inclusive of any VAT payable unless otherwise stated.
Ownership and Delivery
We shall own the
HIP, EPC or EPC's until we have received payment in full from you or on your behalf, even though your HIP, EPC or EPC's
or any part thereof may have been already delivered to you.
Delivery of your HIP or EPC(s) will be made to you
by electronic media, but a hard copy is available upon request and will be sent by recorded delivery 1st class post or similar.
Delivery of your HIP or EPC(s) will be made as soon as reasonably possible after your order is accepted. Whilst
we make every effort to deliver your documents on that basis, we will not be liable if we fail to do so in part or in
full due to circumstances beyond our control. If we are unable to supply your documents, we will not be liable to you except
to refund you the price you have paid the Company for that service.
Cancellation & Termination
Once
we have accepted your order, we shall immediately process the required administration. In so doing we may immediately incur
costs.
To cancel your contract to purchase a service before it has/they have been fully assembled you
must notify us in writing and pay us (a) a cancellation fee of £30 per item and (b) reimburse us any costs which we
have already reasonably incurred on your behalf or will reasonably incur as a consequence of your cancellation. The balance
of the purchase price previously paid to us by you shall be re-credited to your account as soon as possible.
Your
statutory rights are not affected by these Terms & Conditions
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