These Terms govern your relationship with

HEATHROW ENERGY ASSESSMENT TEAM LIMITED (HEAT)

a company registered in England with number

06641212

and whose registered office is at

Beeston Way Feltham MIDDLESEX TW14 0EU UK

Please read these carefully as they affect your rights and liabilities under the law.

By placing an order to purchase a service from HEAT yourself or by an intermediary on your behalf, you agree to be bound by these Terms.

If you have any questions about the Terms, please contact us via admin@heatlimited.co.uk

On your behalf we shall formulate a floor plan, floor plans, an EPC or EPC's that will comply with the minimum requirements of ABBE and shall exercise all reasonable skill and care in doing so. However, whilst every attempt will be taken to ensure accuracy of all products offered, no responsibility is taken by HEAT for any error, omission, mis-statement or use of data, other than the offer of replacement products where applicable.

Definitions

In these Terms, the following words shall have the following meanings:

Written Confirmation of Order means either the quotation produced by the Online Ordering System or the order form supplied by your Agent or HEAT, detailing in each case: customer contact details, full property address including postcode, agreed attendance time and date, the agreed price, if the property is occupied and if not, that access is available at the agreed time or keys provided at least 5 (five) in advance of said agreed time.

Price and Payment

Your order is an offer to purchase a service from us. You are responsible for ensuring that the information you provide to us in your Written Confirmation of Order or email contact, including, without limitation, your personal contact details, property description and payment details is accurate and complete. We reserve the right to pass on any costs we reasonably incur if you fail to do this or in the event of an EPC order being cancelled after it has been ordered by us from our suppliers.

We shall carry out the service once we receive payment in full from you or on occasion, in trust. Such activity shall constitute our acceptance of your order. If an intermediary placed your order with us we will normally confirm that your order has been accepted but it is your responsibility to confirm whether this is the case. Alternatively you may contact us directly via email, admin@heatlimited.co.uk. NB. The 48-hour turnaround offer is for normal working days only (M-F --- 09:00-17:00) and is reliant on access to the property at the agreed time and date. The customer takes full responsibility for this. However, a 48 hour turnaround is not possible if a property does not have a Unique Property Reference Number (UPRN) as an EPC cannot be produced without one. This is normally the case for new build properties and flat conversions. In this instance the normal turnaround time for an EPC is five to seven days and HEAT cannot be held responsible for this as we have no control over the production of a UPRN. You will be notified by HEAT if this occurs.

The price payable for our services is clearly set out in your Written Confirmation of Order, your invoice and/or the HEAT website. That price is expressed inclusive of any VAT payable unless otherwise stated.

Ownership and Delivery

We shall own the copyright to all Floor Plans, EPC or EPC's that we produce and reserve the right to use them as we see fit. Completed documents will not be released until we have received payment in full from you or on your behalf, even though your Floor Plan, EPC or EPC's or any part thereof may have been already delivered to you, unless at our discretion.

Delivery of your Floor Plan or EPC(s) will be made to you by electronic media, but a hard copy is available upon request and will be sent by recorded delivery 1st class post or similar.

Delivery of your Floor Plan or EPC(s) will be made as soon as reasonably possible after your order is accepted. Whilst we make every effort to deliver your documents on that basis, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. If we are unable to supply your documents, we will not be liable to you except to refund you the price you have paid the Company for that service.

Cancellation & Termination

Once we have accepted your order, we shall immediately process the required administration. In so doing we may immediately incur costs.

To cancel your contract to purchase a service before it has/they have been fully assembled you must notify us in writing and pay us (a) a cancellation fee of £30 per item and (b) reimburse us any costs which we have already reasonably incurred on your behalf or will reasonably incur as a consequence of your cancellation. The balance of the purchase price previously paid to us by you shall be re-credited to your account as soon as possible.



Your statutory rights are not affected by these Terms & Conditions